Marlene Z.
About Marlene Z.
Marlene Z. is a Sr. Technical Support Specialist at Emplifi, where she has worked since 2017. With a background in software support and customer service, she has developed strong problem analysis and troubleshooting skills.
Work at Emplifi
Marlene Z. has been employed at Emplifi as a Senior Technical Support Specialist since 2017. In this role, she is responsible for providing high-level technical support and ensuring customer satisfaction. Her work is based in the Columbus, Ohio area, where she has developed a reputation for her critical thinking abilities and effective problem-solving skills. Over her tenure, she has contributed to the improvement of technical support operations and has been recognized for her adaptability in managing various support challenges.
Previous Employment Experience
Before joining Emplifi, Marlene Z. worked at TransChart as a Software Support Specialist from 2016 to 2017. Prior to that, she was employed at EmergiTech, Inc. in a similar role for eight months in 2016. Additionally, she spent four years at Astute Solutions as a Customer Support Specialist from 2012 to 2016. This diverse experience has equipped her with a strong foundation in customer service and technical support.
Education and Expertise
Marlene Z. studied at The Ohio State University, where she earned a Bachelor's degree in Human Ecology from 2001 to 2007. She also attended Columbus State Community College from 1999 to 2001. Her educational background has provided her with a solid understanding of human-centered design and problem analysis, which she applies in her technical support role.
Skills and Recognition
Marlene Z. possesses strong skills in problem analysis and troubleshooting, which are essential for effective technical support solutions. She has been recognized for her ability to apply critical thinking to drive resolution for all levels of support. Her adaptability and organizational skills further enhance her capability to manage technical support operations efficiently.