Megan Magee
About Megan Magee
Megan Magee serves as the Customer Success Manager Team Lead at Emplifi, a position she has held since 2021 in Chicago, Illinois. With extensive experience in customer satisfaction roles at McDonald's, she has developed strategies that improved customer experience and generated revenue.
Work at Emplifi
Megan Magee has been serving as the Customer Success Manager Team Lead at Emplifi since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her tenure at Emplifi follows her previous experience at Astute, which later became Emplifi. Based in Chicago, Illinois, Magee has contributed to the company's efforts in enhancing customer relationships and driving business growth.
Previous Experience at McDonald's
Megan Magee has extensive experience at McDonald's, where she held various positions over a span of several years. She began her career there as a Customer Satisfaction Representative from 1997 to 2000, progressing to Senior Customer Satisfaction Representative from 2000 to 2002. She then served as Supervisor, Customer Satisfaction for one year in 2002-2003. Magee continued to advance in her career, taking on roles such as Manager Customer Experience, Senior Manager, Customer Experience, and Director, Customer Experience, from 2003 to 2016. During her time at McDonald's, she focused on enhancing customer satisfaction and experience.
Education and Expertise
Megan Magee earned her Bachelor of Arts (BA) in Business/Corporate Communications from Illinois State University, where she studied from 1993 to 1997. This educational background has provided her with a solid foundation in communication strategies and business practices, which she has applied throughout her career in customer success and experience management.
Achievements in Customer Success
Throughout her career, Megan Magee has demonstrated a commitment to improving customer success metrics. At McDonald's, she drove a year-over-year increase in the team's customer Net Promoter Score (NPS), reflecting her focus on customer satisfaction. Additionally, she created an industry-specific customer forum aimed at building networks, sharing best practices, and generating sales opportunities. Magee also developed a tiered pricing strategy for a per contact solution, contributing to revenue generation.