Milica Ilic
About Milica Ilic
Milica Ilic is a Customer Success Manager at Emplifi, where she has worked since 2021. She has over 20 years of industry experience and has previously held roles at Socialbakers and Delta Auto, contributing to customer experience strategies for major brands.
Current Role at Emplifi
Milica Ilic serves as a Customer Success Manager at Emplifi, a position she has held since 2021. In this role, she focuses on enhancing customer experience strategies and integrating marketing, care, and commerce solutions. Her work aims to bridge gaps in customer experience, contributing to the company's reputation for innovation in customer experience (CX) platforms.
Previous Experience at Socialbakers
Prior to her current role, Milica Ilic worked at Socialbakers in various capacities. She served as an Account Manager from 2018 to 2021, where she managed client relationships in the Paris Area, France. Additionally, she was a Strategic Account Manager Assistant for six months in 2018 and contributed to client management strategies during her tenure.
Educational Background
Milica Ilic has an extensive educational background in business administration and management. She earned her Master of Business Administration (MBA) from IAE Paris-Est, completing her studies from 2017 to 2018. She also holds a Master's degree in Business Administration and Management from Université Paris-Est Créteil (UPEC), which she completed in 2017. Earlier, she studied Management and Organization at the University of Belgrade from 2010 to 2014.
Early Career and Contributions
Milica Ilic began her career with various roles that provided her with foundational experience in customer relations and marketing. She worked as a CRM Assistant at Delta Auto in 2015 and held positions at Delta Holding and Delta DMD, where she focused on marketing and public relations. Additionally, she was involved with ESTIEM as a Committee Member from 2011 to 2014, contributing to organizational initiatives.
Industry Expertise
With over 20 years of industry expertise, Milica Ilic has developed a strong understanding of customer experience management. Her contributions at Emplifi include enhancing strategies for major brands such as Delta Air Lines, Samsung, and Ford Motor Company. This experience underscores her capability in driving customer success and improving client engagement.