Ophilia Soliano
About Ophilia Soliano
Ophilia Soliano is an Enterprise & Partner Client Manager for JAPAC at Emplifi, with over 10 years of experience in the Hotel and Travel Industry. She has held various roles in sales and customer success, including positions at PARKROYAL, CWT, and Tenzo.
Work at Emplifi
Ophilia Soliano currently serves as the Enterprise & Partner Client Manager for JAPAC at Emplifi. She has held this position since 2022, contributing to client management and relationship building in the region. Her responsibilities include gathering client feedback, acting as an advocate for client needs, and developing strategies to ensure high retention rates. Ophilia also oversees the onboarding process for new clients, ensuring a smooth transition and timely product adoption.
Previous Experience in the Hotel & Travel Industry
Ophilia has over 10 years of experience in the Hotel & Travel Industry, having worked in various capacities. She was an Assistant Sales Manager at PARKROYAL on Pickering from 2016 to 2018 and previously served as a Senior Operations Executive at the same hotel from 2014 to 2016. Additionally, she worked as a Guest Service Supervisor at The Westin Singapore for five months in 2013. Her roles have encompassed front office operations, sales, and customer service.
Experience at CWT and Tenzo
Ophilia worked at CWT as a Business Development Manager for Southeast Asia & Hong Kong from 2018 to 2021. In this role, she focused on business development and client engagement in the region. Following her tenure at CWT, she joined Tenzo as a Customer Success Manager for APAC, where she worked from 2021 to 2022. Her responsibilities included monitoring client usage and product adoption rates, conducting regular check-ins, and providing training sessions.
Education and Expertise
Ophilia studied at the Management Development Institute of Singapore, where she earned a Diploma in Business Administration from 2016 to 2017. Her educational background has equipped her with skills in business administration and management, which she applies in her current and previous roles. She utilizes CRM and Gainsight tools to maintain client records and track success metrics.
Personal Interests
Outside of her professional commitments, Ophilia enjoys gardening and spending time at the beach with her family. These activities reflect her appreciation for nature and family time, contributing to her work-life balance.