Desire (Dd) Shafer
About Desire (Dd) Shafer
Desire (Dd) Shafer is a Senior Account Manager at Employer Direct Healthcare, where she has worked since 2023. She has a background in healthcare customer experience and retail supervision, and she holds a Bachelor's degree in Community Health from Texas A&M University.
Work at Employer Direct Healthcare
Desire Shafer currently holds the position of Senior Account Manager at Employer Direct Healthcare, a role she has occupied since 2023. Prior to this, she served as an Account Manager for 10 months from 2022 to 2023 and as Supervisor of Healthcare Customer Experience for one year from 2021 to 2022. All positions were based in Dallas, Texas, and involved a hybrid work model. In her various roles, she has focused on enhancing customer experience and managing client accounts effectively.
Education and Expertise
Desire Shafer earned her Bachelor's degree in Community Health from Texas A&M University, completing her studies from 2015 to 2019. Her academic background provides her with a solid foundation in health-related topics, which she applies in her professional roles. This educational experience contributes to her understanding of healthcare dynamics and customer service within the industry.
Background
Before joining Employer Direct Healthcare, Desire worked at Burkes Outlet Store as a Retail Supervisor for one year from 2015 to 2016 in Spring, Texas. Additionally, she gained experience as an intern at Baylor Scott & White Health in 2019 for three months in the Bryan/College Station area. These roles have helped shape her skills in management and customer service.
Professional Skills
Desire Shafer possesses a strong sense of dedication and commitment to her work and the well-being of others. She is recognized for her proactive approach to problem-solving, which enhances her effectiveness as both a team member and a leader. Her ability to inspire and motivate those around her is evident in her willingness to tackle challenges head-on.