Michael Steen, MBA Pmp
About Michael Steen, MBA Pmp
Michael Steen is a Senior Manager of Client Operations at Employer Direct Healthcare, where he has worked since 2021. He holds an MBA from the University of Phoenix and has extensive experience in technology leadership and project management, along with multiple industry certifications.
Work at Employer Direct Healthcare
Michael Steen serves as the Senior Manager of Client Operations at Employer Direct Healthcare, a position he has held since 2021. In this role, he is responsible for overseeing client operations, ensuring efficient service delivery, and managing client relationships. His work contributes to the overall operational success of the organization, which is based in Dallas, Texas.
Education and Expertise
Michael Steen earned his Master of Business Administration (MBA) from the University of Phoenix, completing his studies from 2002 to 2004. He also holds a Bachelor of Business Administration (BBA) in Strategic Management from the University of North Texas, which he completed from 1994 to 1998. His educational background provides a solid foundation for his expertise in business operations and project management.
Professional Background
Prior to his current role, Michael Steen worked at Akili Inc. as a Platform Services Delivery Manager and Senior Project Manager from 2009 to 2020. He also held the position of Senior Systems Administrator and Technology Leader at Trinity Valley Electric Cooperative for six months in 2005-2006. His diverse experience in technology and operations has equipped him with a broad skill set applicable to client management.
Certifications and Skills
Michael Steen holds multiple professional certifications, including PMI-PMP, Microsoft Certified Azure Fundamentals, AWS Certified Solutions Architect - Associate, ITIL V3 Foundations, and Cisco Certified Network Associate (CCNA). These certifications reflect his commitment to continuous learning and expertise in project management, cloud computing, and IT service management.
Achievements in Cost Savings and Efficiency
During his tenure at Akili Inc., Michael Steen achieved significant cost savings by saving over $450,000 in expenses during a four-month migration of enterprise systems and infrastructure. He also implemented a custom statistical model solution on the Anaplan platform that improved customer forecast accuracy by 80% and increased revenue by 45% within eight months. His efforts in operational efficiency have had a measurable impact on the organizations he has worked with.