Nikki Sickles
About Nikki Sickles
Nikki Sickles is a Commercial Operations Manager and Salesforce Developer at Employer Direct Healthcare, where she has worked since 2023. She has a diverse background in sales operations and system management, having held various roles in companies such as Avalara, Confluent, and Oppy.
Work at Employer Direct Healthcare
Nikki Sickles serves as the Commercial Operations Manager and Salesforce Developer at Employer Direct Healthcare. She has been in this role since 2023, based in the Dallas-Fort Worth Metroplex. In her position, she has rebuilt and redesigned all reporting and dashboards for sales, customer success, and operations teams to improve KPI tracking. Additionally, she has scoped, designed, and built a new business sector application and sales system. Nikki also leads enablement and teaching sessions for new hires and existing employees, ensuring effective onboarding and continuous learning.
Education and Expertise
Nikki Sickles holds a Bachelor of Science degree in Political Science with a minor in History from Texas Christian University, where she studied from 2016 to 2018. She also studied International Business at Utah State University from 2012 to 2015 and completed her high school education at Thousand Oaks High School, graduating in 2012. Her educational background provides her with a solid foundation in both business and analytical skills, which she applies in her current role.
Previous Work Experience
Prior to her current role, Nikki Sickles held several positions in sales operations and management. She worked as a Sales Operations Analyst at Oppy for eight months in 2019, followed by a role as Sales Systems Process Manager at Confluent for ten months in 2022. Additionally, she served as Sales and Inventory Manager at Barnes & Noble, Inc. and as a Sales Operations Specialist at Avalara, where she also took on the role of Territory Assignment Manager. Her diverse experience spans various aspects of sales operations and management.
Technical Skills and Responsibilities
In her role at Employer Direct Healthcare, Nikki Sickles manages and oversees integrations with third-party systems, handling both managed and unmanaged packages. She is responsible for managing users, licenses, and permissions for all technology utilized by the commercial, customer success, provider, and operations teams. Her technical expertise in Salesforce development and operations management enables her to effectively support the organization's technological needs.
Internship Experience
Nikki Sickles gained early experience in the tech industry as a Business Development Representative Intern at Splunk in 2017. This four-month internship in Plano, TX, provided her with foundational skills in business development and sales processes, contributing to her career in sales operations and management.