Tavia Laing
About Tavia Laing
Tavia Laing is a Client Executive at Employer Direct Healthcare, where she has worked since 2021. She has extensive experience in client management and service delivery, having held various positions in companies such as Convergys, bswift, Xerox, and Alight Solutions.
Current Role at Employer Direct Healthcare
Tavia Laing serves as a Client Executive at Employer Direct Healthcare since 2021. In this role, she is responsible for service delivery of benefits to various Fortune 500 companies. She focuses on ensuring client satisfaction and oversees a call center with more than 150 customer care agents and management staff. Her leadership emphasizes delivering exceptional customer experiences.
Previous Experience at Convergys
Before her current position, Tavia Laing worked at Convergys as a Quality Manager from 2012 to 2014. During her two years in this role, she was based in the Charlotte, North Carolina Area. Her responsibilities included overseeing quality assurance processes to enhance service delivery.
Experience at bswift
Tavia Laing held the position of Senior Account Manager at bswift from 2018 to 2021. In this role, she contributed to account management and client relations for three years in the Charlotte, North Carolina Area. Her work involved ensuring client needs were met and maintaining strong partnerships.
Role at Xerox
From 2014 to 2018, Tavia Laing worked at Xerox as a Site Operations Manager. Over four years in this position, she managed operations within the Charlotte, North Carolina Area, focusing on efficiency and service delivery.
Educational Background in Psychology
Tavia Laing studied at Valencia College from 2001 to 2004, where she achieved a degree in Psychology. This educational background has contributed to her understanding of client relations and service delivery in her professional roles.