Victoire Ngonda Pelenda, A Phr
About Victoire Ngonda Pelenda, A Phr
Victoire Ngonda Pelenda is a Care Advocate with a background in customer service and legal assistance. She has worked for various companies, including Harland Clarke and BlueVine, and is currently employed at Employer Direct Healthcare in the Dallas-Fort Worth Metroplex.
Current Role at Employer Direct Healthcare
Victoire Ngonda Pelenda currently serves as a Care Advocate at Employer Direct Healthcare, a position she has held since 2023 in the Dallas-Fort Worth Metroplex. In this role, she focuses on educating members about healthcare benefits and resolving benefit-related issues. Her efforts have contributed to an improvement in member satisfaction from 85% to 91%, while maintaining a personal quality score of 90%.
Previous Experience at Harland Clarke
Prior to her current role, Victoire worked at Harland Clarke as a Bilingual Customer Care Specialist from 2019 to 2020 for six months in Salt Lake City, Utah. In this position, she utilized her bilingual skills in French and English to assist customers effectively, enhancing communication and service delivery.
Experience at BlueVine
Victoire held multiple roles at BlueVine, including Fraud Support Specialist from 2022 to 2023 for ten months and Customer Service Representative from 2021 to 2022 for seven months. In these positions, she developed skills in fraud prevention and customer service, contributing to the overall efficiency of the support team.
Educational Background
Victoire Ngonda Pelenda studied at Southern New Hampshire University, where she pursued a Bachelor's degree in Psychology from 2021 to 2024. She also obtained her High School Diploma from GED UTAH in 2021 and previously attended Mawete High School, where she studied Literature, Latin, and Philosophy, graduating in 2010.
Legal and HR Background
Victoire has a background in both HR and legal procedures, which enhances her ability to manage documentation and compliance in her roles. She worked as a Legal Assistant at Deiss Law PC for four months in 2019, gaining valuable insights into legal processes that complement her customer service and advocacy work.