Wendy C.
About Wendy C.
Wendy C. is a Regional Senior Manager with over 10 years of experience in client success and digital health. She has held various leadership roles at bswift and Aon Hewitt, and is recognized for her empathetic leadership style and ability to develop high-performing teams.
Current Role at Employer Direct Healthcare
Wendy C. serves as the Regional Senior Manager at Employer Direct Healthcare, a position she has held since 2022. In this role, she is responsible for overseeing regional operations and ensuring the delivery of high-quality client services. Her focus is on enhancing client satisfaction and driving operational efficiency within the organization.
Previous Experience at bswift
Wendy C. has extensive experience at bswift, where she worked in various roles from 2013 to 2021. She began as a Benefit Services Manager and progressed to positions such as Client Relationship Manager, Director of Client Services, and ultimately served as VP of Service Center Strategy & Solutions from 2017 to 2020. Her tenure at bswift spanned over seven years, during which she contributed to client service strategies and solutions.
Experience at Aon Hewitt
Wendy C. worked at Aon Hewitt from 2006 to 2013, where she held multiple roles, including Benefit Services Manager, Team Lead - Benefits Services Manager, and Unit Manager, System Configuration. Her experience at Aon Hewitt provided her with a solid foundation in benefits management and client service operations.
Education and Professional Development
Wendy C. studied at the University of Baltimore, where she earned a Bachelor of Science degree in Marketing from 1993 to 1996. Additionally, she completed a Women in Leadership Certificate program at Cornell University, enhancing her leadership skills and knowledge in managing diverse teams.
Client Success and Leadership Skills
Wendy C. has over 10 years of experience in client success and digital health within customer benefits ecosystems. She is recognized for her ability to develop high-performing teams and scale client service operations. Known for her empathetic leadership style, she effectively guides teams and clients toward achieving their goals.