William Addington
About William Addington
William Addington is a Customer Engagement Advocate at Employer Direct Healthcare in Dallas, Texas, where he has worked since 2023. He has a diverse background in customer service and project management, with previous roles at Zillow, Avenue5 Residential, and the University of Texas at Arlington.
Work at Employer Direct Healthcare
William Addington currently serves as a Customer Engagement Advocate at Employer Direct Healthcare, a position he has held since 2023. His role involves direct interaction with customers, where he applies his skills in creative problem-solving and project management. He focuses on enhancing customer service experiences and efficiently addressing complex issues without the need for supervisorial intervention. His work is conducted on-site in Dallas, Texas.
Previous Experience in Customer Engagement
Before joining Employer Direct Healthcare, William Addington worked in various roles that contributed to his customer engagement expertise. He served as an Escrow Assistant/Pre-Closer at Zillow from 2021 to 2022 and as a Leasing Consultant at Avenue5 Residential from 2019 to 2021. Additionally, he held positions as a Brand Ambassador at Chappy in 2017 and as a Leasing Consultant at ZRS Management in 2019. These roles allowed him to develop strong customer service skills and an understanding of client needs.
Education and Expertise
William Addington studied at The University of Texas at Arlington, where he earned a degree in Urban Studies/Affairs with a focus on Interdisciplinary Studies in Urban Planning and Environmental Design from 2012 to 2015. He also holds an Associate of Applied Science Degree in Baking and Pastry Arts and an Associate in Applied Sciences in Interactive Multimedia Development. His educational background supports his dynamic skill development in areas such as land use policy and zoning.
Background in Graphic Design
William Addington has a background in graphic design, having worked as a Graphic Designer at the University of Texas at Arlington from 2013 to 2014. He also gained experience as a Web/Graphic Designer at BubbleLife Media from 2010 to 2012. These roles contributed to his creative problem-solving skills and his ability to apply design principles in various contexts.
Skills in Customer Service and Technology
William Addington actively applies creative problem-solving skills in his daily workload, focusing on customer service and project management. He has an affinity for automation and technological solutions, which he incorporates into his work processes. Additionally, he is adept at handling sensitive information while adhering to Personal Protected Information (PPI) requirements in compliance with HIPAA regulations.