Louise Lysaght
About Louise Lysaght
Louise Lysaght serves as the Head of Digital Engagement at Employment Hero, a position she has held since 2023. With a strong background in customer experience and marketing, she has previously worked in various managerial roles at ANZ, HotDoc, Sportsbet, and Barclays.
Current Role at Employment Hero
Louise Lysaght serves as the Head of Digital Engagement at Employment Hero, a position she has held since 2023. Based in Melbourne, Victoria, Australia, she operates in a remote capacity. In this role, she focuses on enhancing digital engagement strategies to improve customer interactions and overall user experience.
Previous Experience in Customer Fulfilment
Prior to her current role, Louise worked at ANZ as a Senior Manager in Customer Fulfilment from 2013 to 2017. During her four years at ANZ, she was responsible for overseeing customer service operations and ensuring effective fulfilment processes.
Background in Customer Experience
Louise has extensive experience in customer experience management. She served as the VP of Customer Experience at HotDoc from 2018 to 2023, where she led initiatives to enhance customer satisfaction and engagement. Additionally, she held the position of Head of Customer Experience at Sportsbet for one year in 2017.
Educational Qualifications
Louise holds a Master of Science in Marketing and Management from Technological University Dublin. She also completed a Mini MBA in Marketing with Mark Ritson. Earlier, she earned a Bachelor of Arts from University College Dublin, majoring in Sociology and Spanish with a minor in Politics.
Career Progression in Strategy and Operations
Louise has a solid background in strategy and operations. She worked at ANZ in various strategy roles from 2009 to 2013, including Strategy and Performance Manager and Strategy Manager. Her career also includes experience at Barclays, where she was involved in change management and operations from 2004 to 2009.