Mandy Goswami (M AI Td)
About Mandy Goswami (M AI Td)
Mandy Goswami is a Global CX Learning & Education Specialist at Employment Hero, with extensive experience in systems training and instructional design. She has worked in various roles within human resources and training across multiple organizations in Sydney, Australia, and holds degrees in Business Management and Human Resource Management.
Work at Employment Hero
Mandy Goswami serves as the Global CX Learning & Education Specialist - HR at Employment Hero since 2021. In this role, she focuses on transforming traditional learning resources into self-paced online and blended learning formats. She designs and develops e-learning modules and interactive training courses utilizing tools such as Adobe Captivate and Coassemble. Additionally, she administers the Learning Management System and manages automated training email campaigns for onboarding new starters.
Previous Employment Experience
Prior to her current position, Mandy held various roles in the HR and training sectors. She worked at Peoplebank as a Senior Application Trainer from 2017 to 2020, and at Chandler Macleod Group as a Human Resources Consultant from 2019 to 2021. Her earlier experience includes a role as a Customer Success Manager at Found Careers in 2017 and as a Consultant for IT & Specialist Recruitment at Chandler Macleod Group in 2010. She also worked as a Recruitment Consultant at JRS Global in 2010 and as an Account Manager/Trainer at Broadbean Technology from 2016 to 2017.
Education and Expertise
Mandy holds a Bachelor of Information Technology from the University of Newcastle, which she completed in 2006. She also earned a Bachelor of Business with a focus on Human Resource Management & Industrial Relations from the same university in 2009. Additionally, she obtained a Graduate Certificate in Business Administration from the University of Newcastle between 2018 and 2021. Her educational background supports her expertise in systems training and instructional design.
Training and Development Skills
With over eight years of experience in systems training, Mandy has worked as both an in-person trainer and an instructional designer. She specializes in designing and developing e-learning content and has experience administering Learning Management Systems. Mandy conducts User Acceptance Testing (UAT) for new recruitment technologies and gathers feedback from Sales teams to implement system improvements.
Current Teaching Role at TAFE NSW
Mandy has been working as an Offsite Teacher in Human Resource Management (HRM) at TAFE NSW since 2015. In this casual role, she contributes to the education of students in HRM, leveraging her extensive background in human resources and training. This position complements her work in corporate training and development.