Rebecca Wilson
About Rebecca Wilson
Rebecca Wilson is a Customer Success Manager at Employment Hero, where she has worked since 2018. She has a background in customer experience and product management, having previously held roles at Employment Hero and reed.co.uk.
Current Role at Employment Hero
Rebecca Wilson serves as a Customer Success Manager at Employment Hero, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her experience in customer success enables her to effectively address client needs and foster long-term relationships.
Previous Experience at Employment Hero
Rebecca previously worked at Employment Hero as a Growth Product Owner from 2020 to 2022. During her tenure, she contributed to product development and strategic initiatives aimed at driving growth. Prior to this role, she served as a Customer Success Analyst from 2017 to 2020, where she analyzed customer feedback and implemented improvements.
Experience at reed.co.uk and REED
Rebecca has experience in client onboarding and customer experience from her time at reed.co.uk, where she worked for one year from 2015 to 2016. Additionally, she held various roles at REED, including Assistant Temporaries Consultant for three months in 2013 and Permanents Recruitment Consultant from 2014 to 2015.
Education and Expertise
Rebecca studied at Oxford Brookes University, where she earned a Bachelor of Arts (BA Honours) in Business and Management from 2010 to 2014. Her educational background provides her with a solid foundation in business principles, which she applies in her professional roles.