Rita Spratt
About Rita Spratt
Rita Spratt is a Customer Success Manager at Employment Hero, with a diverse background in customer service and account management across various companies in Australia. She holds a Bachelor of Business from Griffith University and has demonstrated strong leadership and technical skills throughout her career.
Work at Employment Hero
Rita Spratt currently serves as a Customer Success Manager at Employment Hero, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of the company's services. Her responsibilities include managing customer relationships and implementing strategies to improve customer engagement and retention.
Previous Experience in Customer Service and Management
Prior to her role at Employment Hero, Rita worked at BCI Australia as a Customer Service Account Manager from 2015 to 2021. She also held positions at GIG (Global Interactive Group) as a Customer Service Manager/HR Generalist and as a Client Account Manager. Additionally, she was a Team Lead at Aida Sales & Marketing Pty Ltd and a Customer Service Representative at Foxtel. These roles contributed to her extensive experience in customer service and management.
Education and Expertise
Rita Spratt studied at Griffith University, where she earned a Bachelor of Business from 2019 to 2023. Her education has equipped her with a solid foundation in business principles. She possesses expertise in Software as a Service (SaaS) and Salesforce, indicating a strong understanding of technology-driven customer success strategies.
Skills in Team Building and Data Analysis
Rita demonstrates strong leadership and collaborative skills, particularly in team building and managing customer success teams. She has advanced skills in Microsoft Excel and Microsoft Word, which suggest proficiency in data analysis and documentation. These skills are essential for her role in ensuring effective customer support and success.
Background in Customer Service
Rita has a diverse background in customer service, beginning her career as a Customer Service Representative at Foxtel from 2010 to 2012. Her experience spans various roles and industries, allowing her to develop a comprehensive understanding of customer needs and service delivery.