Sheetal Seth
About Sheetal Seth
Sheetal Seth is a Client Service and Operations Data Management Specialist at Empower, with a strong educational background in business, marketing, and computer applications. She has over five years of experience in client services and operations, previously working at Santander Bank and United Bank.
Work at Empower
Currently, Sheetal Seth serves as a Client Service and Operations Data Management Specialist at Empower, having joined the company in 2019. In this role, she collaborates with cross-departmental teams to resolve issues and enhance processes. She actively participates in process improvements and automation initiatives, ensuring that operations run efficiently. Sheetal is responsible for monitoring workflow and escalating needs to leadership to ensure timely completion of daily tasks. She works closely with both internal and external clients to optimize enrollment data needs for retirement plans, while also ensuring adherence to quality control standards and productivity metrics.
Education and Expertise
Sheetal Seth holds a Master of Business Administration (MBA) in Business and Marketing Management from Guru Nanak Dev University Regional Campus in Jalandhar, India, which she completed from 2001 to 2003. She also earned a Bachelor of Science (B.Sc.) degree from D.A.V. College Amritsar between 1995 and 1998. Additionally, she has a Post Graduate Diploma in Computer Application, focusing on Database Administration and Operating Systems, obtained from the same institution from 2000 to 2001. Sheetal furthered her education with various certifications, including an Insight into the USA Healthcare & Insurance System from Coursera.org in 2016 and an Intermediate Certification in MS-Excel from Manchester Community College in 2016.
Professional Background
Before joining Empower, Sheetal Seth gained valuable experience in various roles. She worked as an Operations Associate at Santander Bank, N.A. in South Windsor, CT, from 2018 to 2019. Prior to that, she served as a Customer Relationship Associate at United Bank for eight months in 2015 to 2016, also in South Windsor, CT. Her early career included a position as an Insurance Files Processor at National Insurance Company in Amritsar, Punjab, India, from 1996 to 1998. These roles have contributed to her expertise in client service and operations management.
Certifications and Additional Training
Sheetal Seth has pursued various certifications to enhance her professional skills. In 2016, she completed a course on Insight into the USA Healthcare & Insurance System through Coursera.org. She also obtained an Introduction to Project Management certification from Career Academy in the same year. Her commitment to continuous learning is evident through her Intermediate Certification in MS-Excel from Manchester Community College, which she achieved in 2016. These certifications complement her academic background and contribute to her effectiveness in her current role.