Francis Freesland
About Francis Freesland
Francis Freesland is a Sr. Desktop Support Analyst at Emtec Inc. in Jacksonville, Florida, with extensive experience in desktop support, incident response, and cybersecurity.
Work at Emtec
Francis Freesland has been employed at Emtec Inc. as a Senior Desktop Support Analyst since 2010. Over the course of 14 years, he has developed a reputation for being a reliable technician within the organization. His role involves providing technical support and solutions to various clients, including serving as the primary technician for the Mayor's Office in Jacksonville. His extensive experience in desktop support has equipped him with the skills necessary to address a wide range of technical issues efficiently.
Education and Expertise
Francis Freesland has a diverse educational background. He studied at Orange Systems, focusing on Novell and Microsoft Windows NT, and earned a certificate from 1995 to 1996. He also attended Frederick Community College for six years, studying General Studies. In 2021, he completed a program at the University of North Florida, powered by Fullstack Academy. Additionally, he has enhanced his knowledge through various online courses, including a Udemy course titled 'Cyber Security: From Beginner to Expert' and an IBM Cybersecurity Analyst Certificate.
Background
Before joining Emtec, Francis Freesland worked as a Network Administrator at Aerotek for seven months in 1997. His career has been marked by a focus on technical support and cybersecurity. He has developed strong communication skills, allowing him to convey complex technical information to a diverse customer base effectively. His hands-on experience with both industry-specific and open-source security tools further complements his background in IT.
Skills and Certifications
Francis Freesland possesses a range of technical skills relevant to his role as a Senior Desktop Support Analyst. His expertise includes incident response, forensics, compliance, and threat intelligence. He is proficient with various security tools such as Wireshark, Splunk, Kali, Snort, IDS/IPS, and nMap. These skills, combined with his certifications from online courses, position him well in the field of cybersecurity and technical support.