Paul Wing
About Paul Wing
Paul Wing is a Manager of ITSM Applications Managed Service at Emtec Inc. in Ottawa, Canada, with over 23 years of experience in IT Service Management applications and a background that includes roles at CGI, BMC Software, and the Canadian Armed Forces.
Current Role at Emtec
Paul Wing serves as the Manager of ITSM Applications Managed Service at Emtec Inc. since 2021. In this role, he is responsible for overseeing the management and implementation of IT Service Management applications. His extensive experience in the field allows him to effectively lead projects and collaborate with teams to enhance service delivery and operational efficiency.
Previous Experience at CGI
Before joining Emtec, Paul worked at CGI as a Senior Technical Consultant from 2010 to 2020. During this decade-long tenure in Ottawa, Ontario, he contributed to various IT service management initiatives and projects. His role involved providing technical expertise and support, which further solidified his reputation in the ITSM domain.
Consulting Background
Paul has a diverse consulting background, having worked as a self-employed ITSM Consultant in both Ottawa and New York. His first stint as a consultant was from 2005 to 2009 in New York, followed by a second period from 2020 to 2021 in Ottawa. This experience allowed him to work closely with clients to define and implement IT service management solutions tailored to their needs.
Military Service and Early Career
Paul Wing served in the Canadian Armed Forces from 1984 to 1997, gaining valuable experience in various roles. Following his military service, he transitioned into the IT sector, starting his career at Eftia OSS Solutions as a Senior Consultant from 1997 to 2000. His early career laid the foundation for his extensive expertise in IT service management.
Education and Technical Skills
Paul studied Computer Technology/Computer Systems Technology at CDI College, where he achieved knowledge in Programming and Networking from 1996 to 1997. This educational background complements his over 23 years of experience in defining, developing, implementing, and supporting IT Service Management applications.