Phyllis Augustine
About Phyllis Augustine
Phyllis Augustine is a Desktop Support professional at Emtec Inc. in Jacksonville, Florida, with over nine years of experience, and has served as a Technical Support Specialist at ATP Tour, Inc. for 26 years.
Work at Emtec
Phyllis Augustine has been employed at Emtec Inc. as a Desktop Support professional since 2015. In this role, she provides technical assistance and support to users, ensuring smooth operations for the company's clients. Augustine also serves as a backup help desk for Emtec's contract with Jacksonville Electric Authority (JEA), contributing to the effective management of technical issues and user inquiries.
Technical Support at ATP Tour, Inc.
Augustine has worked at ATP Tour, Inc. as a Technical Support Specialist since 1998. With over 26 years of experience in this position, she is responsible for addressing technical issues and providing support to users within the organization. Her long tenure at ATP Tour highlights her expertise in technical support and user assistance.
Education and Expertise
Phyllis Augustine earned her Bachelor of Arts (B.A.) degree in Mathematics from Agnes Scott College, where she studied from 1979 to 1983. This educational background provides her with a strong foundation in analytical and problem-solving skills, which are essential in her roles in technical support and desktop assistance.
Projects in Jacksonville
In her professional capacity, Augustine has worked on various projects for the City of Jacksonville and Duval County Public Schools. These projects involve providing technical support and solutions tailored to the needs of these local institutions, demonstrating her commitment to enhancing technology use in the community.