Sunil Sewnarine
About Sunil Sewnarine
Sunil Sewnarine is a Helpdesk Deskside Analyst at Emtec Inc. in New Jersey, with over 10 years of experience in IT support across various companies, including eBay and Rogers Communications.
Work at Emtec
Sunil Sewnarine has been employed at Emtec Inc. as a Helpdesk Deskside Analyst since 2020. In this role, he provides 100% remote level 1 help desk support for IDB Bank employees across North and South America. His responsibilities include managing user issues related to hardware, software, and networking. He also covers after-hours and weekend support to ensure continuous assistance for users.
Previous Work Experience
Prior to his current position, Sunil Sewnarine held various roles in the IT support field. He worked at Rogers Communications as a Help Desk Specialist, Concierge Support, and Field Technician Support from 2005 to 2012. He also served as the Canadian Site Lead L2 Deskside Support Technician at eBay from 2016 to 2020. Other notable positions include Help Desk at St Marys Cement, Command Centre Coordinator at IBM Canada, and Technical Support Analyst at Sunnybrook.
Education and Expertise
Sunil Sewnarine has a diverse educational background. He studied Political Science and Government at Harvard University, earning a degree in 2014. He also obtained a Master of Library & Information Science (M.L.I.S.) from Humber College in 2013 and a Bachelor of Business Administration (B.A.A.) from Ryerson University from 1992 to 1998. His expertise includes SQL scripting, Power Shell, and Python, along with proficiency in OSX terminal.
Technical Skills and Responsibilities
Sunil Sewnarine possesses hands-on experience in hardware repair and upgrades for both PC and MacBook machines, as well as mobile devices. He has over 10 years of experience supporting both Mac and Windows environments, including cloud-based applications like Office 365, Dropbox, OneDrive, and iCloud. His responsibilities include managing on-site business infrastructure, network administration, and troubleshooting servers, bridges, switches, and access points.
Achievements in IT Support
During his career, Sunil Sewnarine implemented a hardware inventory system that successfully reduced equipment loss to zero over three years. He creates and manages tickets in ServiceNow to track and resolve user issues, escalating unresolved issues to appropriate second-level departments. He has also achieved ITIL Foundations certification in 2012, enhancing his proficiency in IT service management.