Tung L.
About Tung L.
Tung L. is a Senior Desktop Support Technician with extensive experience in IT support, particularly in the oil and energy sector. He holds a Bachelor of Fine Arts in Film/Cinema/Video Studies from the University of Oklahoma and has worked in various technical roles since 2008.
Work at Enable Midstream Partners
Currently, Tung L. serves as a Senior Desktop Support Technician at Enable Midstream Partners, a position held since 2019. In this role, he provides advanced technical support and troubleshooting for IT infrastructure, ensuring efficient operations within the organization. Prior to this, he worked as a Desktop Support Technician III - Executive Support at the same company from 2018 to 2019. His experience at Enable Midstream Partners highlights his commitment to enhancing IT services in the oil and energy sector.
Education and Expertise
Tung L. earned a Bachelor of Fine Arts (BFA) in Film/Cinema/Video Studies from the University of Oklahoma, completing his studies from 2006 to 2010. This educational background complements his technical expertise, particularly in troubleshooting and managing Office 365 and Active Directory environments. His strong knowledge of Microsoft products further supports his role in optimizing IT infrastructure efficiency.
Background in Customer Support
Tung L. has a substantial background in customer support roles, beginning with his position as a Customer Support Representative I at Chesapeake Energy in 2014. He transitioned to a Customer Support Analyst I role at the same company, where he worked for four years until 2018. His experience in customer support has equipped him with valuable skills in addressing user needs and enhancing service delivery.
Experience in IT Consulting
Tung L. has held various IT consulting positions, including a role as an IT Consultant at Addison Group from 2013 to 2014 and a brief stint at TEKsystems in 2018. These roles allowed him to develop a diverse skill set in IT support and consulting, contributing to his overall expertise in the field. His work experience spans multiple companies, showcasing his adaptability and proficiency in IT solutions.
Career in the Oil and Energy Industry
Tung L. has a demonstrated history of working in the oil and energy industry, particularly through his roles at Chesapeake Energy and Enable Midstream Partners. His specialized IT support in these sectors has contributed to the efficiency and effectiveness of IT operations within these organizations. This experience underscores his ability to navigate the unique challenges of the industry while providing essential technical support.