James Henderson
About James Henderson
James Henderson is a Customer Success Manager with a focus on improving operational efficiency and client interactions. He has a background in revenue management and holds a Master of Divinity from Regent University.
Work at EnableComp
James Henderson currently serves as a Customer Success Manager at EnableComp, a position he has held since 2021. In this role, he focuses on determining, monitoring, and communicating key performance metrics to clients. He acts as an interface between customers and internal teams, ensuring that both client contacts and internal leadership are informed of any obstacles affecting customer service. Prior to his current role, he worked as a Revenue Specialist from 2017 to 2019 and as a Senior Revenue Specialist from 2019 to 2021, contributing to various aspects of revenue management and customer interactions.
Education and Expertise
James Henderson has a strong educational background. He is pursuing a Master of Divinity (MDiv) at Regent University, expected to complete in 2025. He previously earned a Bachelor of Science (B.S.) in Music Technology from Tennessee State University, which he completed in 2011. His academic pursuits complement his professional focus on operational efficacy and customer success.
Background
Before joining EnableComp, James Henderson worked at AMSURG as an Accounts Receivable Specialist from 2014 to 2017. In this role, he was responsible for documenting customer-specific processes to enhance client interactions. His experience in accounts receivable laid the foundation for his subsequent roles in revenue management and customer success at EnableComp.
Achievements
In his current role as Customer Success Manager, James Henderson plays a key role in improving operational efficacy through collaboration and critical thinking. He is dedicated to enhancing client interactions and ensuring effective communication of performance metrics. His previous positions at EnableComp have also contributed to his expertise in customer service and revenue management.