Lori Sheppard
About Lori Sheppard
Lori Sheppard is an Account Resolution Analyst with extensive experience in medical billing and customer service. She has developed business plans to enhance company visibility and is known for her effective communication skills and problem-solving abilities.
Work at EnableComp
Lori Sheppard has been employed at EnableComp as an Account Resolution Analyst since 2015. In this role, she develops and implements business plans aimed at enhancing the company's visibility. Her responsibilities include utilizing her strong communication skills to provide effective customer service and resolve account issues. Lori previously worked in the same position at EnableComp from 2015 to 2017, contributing to her extensive knowledge in account resolution.
Current Role at Steward Health Care
Since 2017, Lori Sheppard has served as a Patient Account Representative at Steward Health Care in Franklin, TN. In this position, she applies her expertise in medical billing and collections to improve customer relations. Her experience in this role has contributed to increased sales revenues for the organization. Lori's ability to manage multiple tasks efficiently is a key aspect of her performance in this role.
Previous Experience at Aetna
Lori Sheppard worked at Aetna from 2008 to 2015, where she held several positions including Customer Service Representative, Billing Reconciliation Consultant, and System Analyst. This seven-year tenure provided her with a solid foundation in customer service and account management. Her experience at Aetna helped her develop problem-solving skills that are cost-effective and professional.
Education and Expertise
Lori Sheppard graduated from Cornersville High School in 2007, where she studied Business, Management, Marketing, and Related Support Services. This educational background has equipped her with the necessary skills for her career in account resolution and customer service. Her proficiency in computer applications further enhances her ability to handle multiple tasks effectively.
Skills and Competencies
Lori Sheppard possesses outstanding verbal and written communication skills, which are essential for effective customer service and account resolution. She is known for her ability to solve problems in a professional manner. Her extensive experience in medical billing and collections complements her skill set, contributing to improved customer relations and organizational success.