Vangelis Kokkinakis
About Vangelis Kokkinakis
Vangelis Kokkinakis is a Tech Customer Support Associate at Enartia in Iráklion, Crete, Greece, where he has worked since 2021. He provides technical support for web and email hosting services, while also contributing to infrastructure management and bug identification.
Work at Enartia
Vangelis Kokkinakis has been employed at Enartia since 2021, serving as a Tech Customer Support Associate. In this role, he provides technical support for Web and Email Hosting services through various channels, including tickets, chat, and phone. His responsibilities include provisioning VPS and Dedicated Servers, monitoring shared-hosting infrastructure, and identifying issues related to website migrations. Prior to his current position, he worked as a Technical Support Associate at Enartia from 2018 to 2020.
Education and Expertise
Vangelis Kokkinakis studied at the Technological Educational Institute of Crete from 2012 to 2018, completing a six-year program. His educational background has equipped him with the technical knowledge necessary for his roles in customer support and IT. His expertise includes providing technical assistance, troubleshooting, and managing server provisioning.
Background
Before joining Enartia, Vangelis Kokkinakis worked as an IT Technician at e-shop.gr from 2016 to 2018. This experience contributed to his technical skills and understanding of customer support in the IT sector. His career has been focused on technical support roles, allowing him to develop a comprehensive skill set in managing client issues and technical challenges.
Technical Support Responsibilities
In his current role at Enartia, Vangelis Kokkinakis plays a significant part in the infrastructure department. He is responsible for identifying new bugs and occasionally providing solutions. His role also involves escalating tickets to DevOps and reporting bugs to developers, ensuring that client issues are addressed effectively. He engages in multitasking, handling various tasks simultaneously to meet client needs.