Adam Faludi
About Adam Faludi
Adam Faludi is a Senior Manager of Customer Success at Enboarder, where he leads a global team and manages a $5 million ARR portfolio. He has extensive experience in customer success and people operations, having previously held roles at companies such as THE ICONIC, Apple, and Samsung Electronics.
Current Role at Enboarder
Adam Faludi currently serves as the Senior Manager of Customer Success at Enboarder, a position he has held since 2023 in Sydney, New South Wales, Australia. In this role, he leads a diverse global team of Customer Success and Account Managers. He manages a portfolio with an annual recurring revenue (ARR) of $5 million, focusing on enhancing employee and candidate experiences. His leadership is centered around integrating customer success methodologies to improve client satisfaction and retention.
Previous Experience at THE ICONIC
Prior to his current role, Adam worked at THE ICONIC as the People & Culture Project Manager from 2020 to 2021 in Sydney, New South Wales, Australia. During his tenure, he contributed to various projects aimed at enhancing organizational culture and employee engagement. His experience in this role laid a foundation for his subsequent focus on customer success and team management.
Educational Background
Adam Faludi studied at the Australian Institute of Management, where he achieved a Certificate IV in Training and Assessment in 2009. He also holds a Bachelor of Information Systems (BIS) from Macquarie University, which he completed from 2005 to 2008. His educational background provides him with a strong foundation in instructional supervision and information systems.
Career Progression and Roles
Adam has held various positions throughout his career, including roles at Samsung Electronics as a Retail Marketing Learning and Development Executive, and at Apple as a Worldwide Learning and Development Manager for AppleCare. He also served as the Head of People Operations and Head of Community at Scoop Technologies, Inc. His diverse experience spans customer success, learning and development, and people operations, contributing to his expertise in managing teams and improving customer experiences.
Achievements in Customer Success
Adam has successfully directed the integration of customer success methodologies, which enhanced client satisfaction and retention. He collaborated with Global Revenue counterparts to implement strategies that significantly reduced churn rates and fostered growth in existing revenue streams. Notably, he led the launch of the first Scaled Digital Customer Success program for SMB customers, managing a $1.5 million portfolio and achieving a Net Revenue Retention (NRR) of 115%.