Brooke Hutchinson
About Brooke Hutchinson
Brooke Hutchinson is a Senior Customer Success Manager at Enboarder in London, England, with a diverse background in hospitality and customer service. She has held various roles in notable companies including InterContinental Hotels Group and Marriott International, and has experience in both the UK and Australia.
Work at Enboarder
Brooke Hutchinson currently serves as the Senior Customer Success Manager at Enboarder, a position she has held since 2022 in London, England. In this role, she focuses on enhancing customer satisfaction and ensuring successful onboarding experiences for clients. Prior to her current position, she worked as a Customer Success Manager at Enboarder from 2019 to 2022 in Sydney, Australia, where she developed skills in client relationship management and customer engagement.
Previous Experience in Hospitality
Brooke Hutchinson has extensive experience in the hospitality industry, primarily with InterContinental Hotels Group (IHG®). She held various roles including Sales Manager at Holiday Inn London Commercial Road from 2014 to 2015, Front of House Manager at Hotel Indigo London Kensington from 2012 to 2014, and Interim Reservations and Conference Manager at Holiday Inn Heathrow in 2012. Additionally, she participated in the UK&I Future Leader program at IHG® in multiple capacities from 2010 to 2012.
Recruitment Experience
Brooke Hutchinson worked as a Recruitment Consultant at Hudson RPO from 2016 to 2019 in Sydney, Australia. In this role, she was responsible for sourcing and managing candidates, enhancing recruitment processes, and supporting client needs. This experience contributed to her skill set in client management and operational support.
Education and Qualifications
Brooke Hutchinson studied at Oxford Brookes University, where she earned a Bachelor of Science (BSc) degree in International Hospitality Management with a 2:1 classification from 2006 to 2010. She also completed her GCSEs at St Francis College in Letchworth, UK. Her educational background has provided her with a solid foundation in hospitality and management principles.
Early Career in Hospitality
Brooke Hutchinson began her career in hospitality as a Guest Service Agent at Long Wharf Marriott in Boston from 2007 to 2008. She also gained early experience in the industry through a work experience position at Wyboston Lakes Ltd in 2006. These initial roles helped her develop customer service skills and an understanding of hotel operations.