Jacquelyn De Bonville
About Jacquelyn De Bonville
Jacquelyn De Bonville is the Head of Customer Success - US at Enboarder, where she advocates for a customer service-focused approach. With over a decade of experience in digital advertising and SaaS, she has worked with major companies and held various roles in client services and broadcast negotiation.
Current Role at Enboarder
Jacquelyn De Bonville serves as the Head of Customer Success - US at Enboarder since 2021. In this role, she focuses on enhancing customer experiences and ensuring successful implementations of Enboarder's solutions. Her responsibilities include overseeing customer success initiatives and working closely with clients to drive engagement and satisfaction. De Bonville advocates for a customer service-focused approach, emphasizing the importance of building strong relationships with clients.
Previous Experience at The Business Journals
Jacquelyn De Bonville worked at The Business Journals in various roles from 2011 to 2018. She began as a Client Services Manager for six months before transitioning to Program Manager for seven months. She then served as Manager of the Client Services Team for four years, followed by two years as Senior Manager of the Client Success Team. During her tenure, she developed skills in client management and customer success strategies.
Background in Broadcast Negotiation at GroupM
Before her time at The Business Journals, Jacquelyn De Bonville worked at GroupM from 2007 to 2011. She started as an Assistant Broadcast Negotiator and later became a Local Broadcast Negotiator. Her experience in broadcast negotiation provided her with a foundation in media and advertising, contributing to her expertise in client relations and customer success.
Education and Expertise in Marketing
Jacquelyn De Bonville earned a Bachelor of Arts degree in Marketing from the University of Missouri Trulaske College of Business. Her educational background supports her professional focus on customer success and human-centric HR programs. She specializes in transforming onboarding, learning and development, and diversity and inclusion initiatives to enhance employee experiences.
Professional Philosophy and Approach
Jacquelyn De Bonville advocates for a solution-oriented mindset, reflected in her life mantra: 'Don’t say “no”. Ask “how?”'. This philosophy drives her approach to customer success, where she emphasizes the importance of finding solutions and fostering positive relationships with clients. Her focus on a customer success-driven approach aligns with her extensive experience in digital advertising and SaaS.