Julian Bailey
About Julian Bailey
Julian Bailey serves as the Senior Customer Success Manager and Support Lead at Enboarder, where he enhances the capabilities of support specialists and oversees team performance. He has a diverse background in customer success and management, having previously worked at The Nuance Group, Apple, and Enboarder in various roles.
Current Role at Enboarder
Julian Bailey serves as the Senior Customer Success Manager and Support Lead at Enboarder. In this role, he champions the support specialists, enhancing their capabilities and performance. He is responsible for managing global coverage and service level agreements (SLAs) for the support team. Additionally, he oversees reporting for the support team, providing insights into performance and areas for improvement. Julian also manages the Help Centre, ensuring quality control and overseeing processes to maintain high standards of customer support.
Previous Experience at Enboarder
Julian previously worked at Enboarder as a Customer Success Manager from 2018 to 2021. During this time, he contributed to the company's customer engagement strategies and supported clients in maximizing their use of Enboarder's services. His experience in this role laid the foundation for his current position, where he continues to focus on customer success and support.
Career Background in Customer Support
Before joining Enboarder, Julian held the position of Team Manager at The Nuance Group from 2012 to 2015 at Sydney International Airport. He also worked as a Solutions Consultant at Apple from 2015 to 2018 in New South Wales. These roles provided him with extensive experience in customer support and team management, equipping him with skills that he applies in his current role at Enboarder.
Educational Background
Julian studied at Trinity Grammar School from 1997 to 2007, completing his primary and secondary education. He then pursued further education at TAFE NSW, where he achieved Certificate III and IV in Hospitality Administration/Management, as well as a Certificate in Commercial Cookery. Additionally, he studied acting at Actors Centre Australia, completing a program in 2014 that lasted for 11 months.