Leanne Rosen
About Leanne Rosen
Leanne Rosen is a Senior Customer Success Manager at Enboarder, where she has worked since 2018. With over 15 years of experience in customer service, she excels in building relationships and possesses strong communication and analytical skills.
Work at Enboarder
Leanne Rosen has been serving as the Senior Customer Success Manager at Enboarder since 2018. In this role, she focuses on enhancing customer satisfaction and fostering long-term relationships. Her tenure at Enboarder follows a previous position within the company as a Customer Success Representative from 2017 to 2018. Her experience at Enboarder spans over six years, during which she has contributed to the company's customer success initiatives in Sydney, Australia.
Previous Experience in Customer Care
Before joining Enboarder, Leanne Rosen worked at HotSchedules as the Senior Manager of Customer Care for the APAC region from 2010 to 2016. In this role, she managed customer care operations and developed strategies to improve service delivery. Her experience at HotSchedules lasted for six years and was based in Sydney, Australia. This position allowed her to further refine her customer service skills and deepen her understanding of customer needs in the APAC market.
Background in Client Services
Leanne Rosen began her career in customer service at Global Vision, where she worked as a Senior Client Services Consultant from 1999 to 2010. This role, based in Cape Town Area, South Africa, spanned eleven years and provided her with foundational experience in client management and service delivery. Her time at Global Vision equipped her with the skills necessary to build strong client relationships and effectively address client needs.
Education and Expertise
Leanne Rosen possesses over 15 years of experience in customer service, which has allowed her to develop a strong skill set in relationship management. Her expertise includes excellent written and verbal communication skills, which have been essential in her customer service roles. Additionally, she demonstrates strong analytical skills and a proactive approach to her work, enabling her to tackle tasks with enthusiasm and creativity.