Matt Frank
About Matt Frank
Matt Frank serves as the Manager of Customer Success USA at Enboarder, where he focuses on dashboards and analytics to enhance team performance. With a background in customer success and a degree in Broadcasting and Mass Communication, he has held various roles across multiple companies, contributing to team growth and client satisfaction.
Current Role at Enboarder
Matt Frank serves as the Manager of Customer Success USA at Enboarder since 2023. In this role, he focuses on enhancing team performance through dashboards and analytics, tracking team success, and identifying growth opportunities. He also provides subject matter expertise in Customer Success and the Enboarder product, which contributes to improving team confidence and customer experience. Additionally, he is responsible for recruiting and onboarding new Customer Success Managers in the US, driving a collaborative team culture within the department.
Previous Experience at Enboarder
Prior to his current position, Matt Frank held multiple roles at Enboarder. He worked as the Enterprise Customer Success Manager and Team Lead from 2022 to 2023. He also served as the Interim Manager for US Customer Success Managers for five months in 2022. His responsibilities included collaborating with the Global Head of Customer Success to report on team successes and identify areas for improvement, contributing to the overall effectiveness of the Customer Success department.
Professional Background
Matt Frank has a diverse professional background with experience in various roles related to customer success and media. He worked at Procore Technologies as a Customer Success Manager from 2018 to 2021, focusing on major specialty contractors. He also served as an Onboarding Project Manager at AcademicWorks from 2014 to 2017. His earlier roles include positions at Lyft, DG/Treehouse Media, and CGI Communications, where he gained valuable skills in customer support, video editing, and media production.
Education and Qualifications
Matt Frank holds a Bachelor of Arts degree in Broadcasting and Mass Communication from the State University of New York at Oswego, where he studied from 2006 to 2008. He also earned an Associate degree in Liberal Arts and General Studies from Monroe Community College, studying from 2004 to 2006. His educational background has provided him with a strong foundation in communication and media, which he has applied throughout his career.