Neil Southwell
About Neil Southwell
Neil Southwell serves as the Strategic Customer Success Manager and Operations Lead at Enboarder, bringing extensive experience in customer success and operations management across various companies. His background includes roles at Kimble Applications, Lumesse, and Currys plc, where he developed expertise in identity management, digital education, and analytical tools.
Current Role at Enboarder
Neil Southwell currently serves as the Strategic Customer Success Manager & Operations Lead at Enboarder. He has been in this role since 2023, contributing to the company's focus on enhancing customer experience and operational efficiency. His responsibilities include managing customer success initiatives and overseeing operational processes to ensure alignment with organizational goals.
Previous Experience in Customer Success Management
Neil has extensive experience in customer success management, having worked in various roles across multiple organizations. He was a Senior Customer Success Manager & Team Lead at Kimble Applications from 2019 to 2020. He also held positions as a Customer Success Manager at Mitek Systems and Dayshape, as well as a Senior Customer Success Manager at eArcu. His roles have equipped him with skills in managing customer relationships and driving product adoption.
Background in Technology and Support Roles
Neil's career includes significant experience in technology and support roles. He worked as a Customer Support Executive at Lumesse from 2011 to 2014, where he developed skills in customer engagement and support. His understanding of IDaaS and digital ID verification technologies further highlights his expertise in identity management and security solutions.
Educational Background
Neil studied at Queensmead Sixth Form College, where he focused on Business Studies Advanced from 1997 to 1999. This educational background provided him with foundational knowledge in business principles, which he has applied throughout his career in various managerial and customer success roles.
Proficiency in Analytical Tools and CRM Systems
Neil is proficient in using analytical tools such as Tableau, Qlik, and Business Objects to analyze performance metrics and system utilization. He is also a confident user of CRM tools including Salesforce, Capsule, Gainsight, and Planhat, which are essential for managing customer relationships and data effectively.