Ryan Dempsey
About Ryan Dempsey
Ryan Dempsey is a Senior Salesforce Administrator at Enboarder, with extensive experience in Salesforce and business systems across various industries. He has held multiple roles in organizations such as The Modern Group, First Marblehead Education Resources, and College Possible Texas, contributing to system enhancements and performance analysis.
Work at Enboarder
Ryan Dempsey has been serving as a Senior Salesforce Administrator at Enboarder since 2021. In this role, he has introduced SCRUM processes for system enhancements, ensuring a continuous cycle of discovery, design, and delivery. He successfully implemented Salesforce CPQ functionalities, which reduced quote cycle time and improved renewal forecast accuracy. Dempsey co-led an initiative to establish a Center of Excellence around business systems, enhancing governance and collaborative system design. He also collaborated with the marketing team to automate the capture of campaign performance metrics and delivered significant pricing strategy changes using CPQ features.
Education and Expertise
Ryan Dempsey studied Business Administration, Management and Operations at Stephen F. Austin State University, where he earned a Bachelor of Business Administration (B.B.A.) from 2000 to 2002. He furthered his education by completing a Certificate in Introduction to Computer Science through Harvard Online in 2023. Dempsey has been studying at Trailhead by Salesforce since 2016, enhancing his expertise in Salesforce administration and related technologies.
Background
Ryan Dempsey has a diverse professional background that includes roles in various industries. He worked as a Portfolio Analyst at MG Finance, focusing on operating leases and financial statements in the oil and gas sector from 2008 to 2009. He served as a Credit Analyst and Team Lead at First Marblehead Education Resources from 2004 to 2007, and as a Customer Support Representative at Texas Electric Cooperatives from 2015 to 2016. Dempsey also held positions as a Sales Representative at Yodle and as a Partner Experience Manager at College Possible Texas.
Achievements
Ryan Dempsey has been recognized by his peers with the Enboarder Monthly People's Choice Award for his valuable contributions to the company. His work in implementing Salesforce CPQ features and establishing SCRUM processes has led to improved operational efficiencies at Enboarder. Dempsey's collaborative efforts with the marketing team have also resulted in enhanced campaign performance tracking.
Previous Employment
Before joining Enboarder, Ryan Dempsey held various positions that contributed to his skills in Salesforce administration and business systems. He worked as a Salesforce Administrator at Academic Programs International from 2019 to 2021. Prior to that, he was a Strategic Account Manager at Utex Industries Inc. and Accuseal Manufacturing from 2009 to 2015. His early career included roles at Edward Jones as an Investment Representative and at College Possible Texas as a Salesforce Administrator.