Tessa Folb
About Tessa Folb
Tessa Folb serves as the Customer Success Team Lead for APAC at Enboarder, where she has worked since 2021. She has a background in human resources and customer success, having held various roles at Scentre Group and Enboarder.
Current Role at Enboarder
Tessa Folb currently holds the position of Customer Success Team Lead for the APAC region at Enboarder. She has been in this role since 2022, contributing to the company's focus on enhancing customer experience and success. In addition to her team lead responsibilities, she also serves as an Enterprise Customer Success Manager for the APAC region, a position she has held since 2021. Her work involves collaborating with clients to ensure they derive maximum value from Enboarder's solutions.
Previous Experience at Scentre Group
Tessa Folb has extensive experience at Scentre Group, the owner and operator of Westfield in Australia and New Zealand. She worked there in various roles from 2014 to 2019. Her positions included HR Assistant for one year, HR Advisor for nine months, and Organisation Development Specialist for three years. This experience provided her with a solid foundation in human resources and organizational development within a large retail environment.
Education and Expertise
Tessa Folb studied at Macquarie University, where she earned a Bachelor of Commerce (B.Com.) with a major in Human Resources. Her education spanned from 2012 to 2015, equipping her with the knowledge and skills necessary for her career in customer success and human resources. This academic background supports her professional roles and responsibilities in managing customer relationships and organizational development.