Stephen Stoltz
About Stephen Stoltz
Stephen Stoltz serves as the Vice President of Customer Success at Encapture, where he has implemented strategies that enhance customer experience and retention. With a background in project management and risk advisory, he has held various leadership roles in the technology and construction sectors.
Work at Encapture
Stephen Stoltz serves as the Vice President of Customer Success at Encapture, a role he has held since 2021. In this position, he has implemented strategies that have significantly improved customer renewals, leading to exceeding net revenue retention (NRR). He has also developed a 3-Step Customer Implementation and Onboarding plan, which ensures a consistent and quality customer experience during periods of rapid scaling. Additionally, Stoltz created the Encapture Customer Success Playbook to facilitate the onboarding of new customer success team members, contributing to the organization's growth in size and revenue.
Previous Experience
Before joining Encapture, Stephen Stoltz held several positions in the industry. He worked at Beck Technology for nine years, initially as a Project Executive from 2005 to 2014 and later as Vice President of Implementation from 2017 to 2021. Between these roles, he served as a Risk Advisor at CBIZ Insurance Services, Inc. from 2014 to 2017. His early career included a brief stint as a Construction Management Specialist at Harvey | Harvey-Cleary Builders in 2004.
Education and Expertise
Stephen Stoltz earned his Master of Business Administration (MBA) from Texas Tech University's Rawls College of Business, completing the program from 2019 to 2020. He also holds a Bachelor of Science (BS) degree in Engineering Technology, which he obtained from Texas Tech University between 1999 and 2005. His educational background provides a strong foundation for his roles in customer success and project management.
Community Involvement
Stephen Stoltz actively volunteers with community health organizations, reflecting his commitment to community service. In addition to his professional responsibilities, he has coached youth soccer teams, including the Flying Lions, Little Lions, Purple Pirates, and Purple Ponies. His involvement in these activities demonstrates his dedication to fostering community engagement and youth development.