Alissa Fleming
About Alissa Fleming
Alissa Fleming serves as the Associate Director of Digital Strategy and Client Success at Encoura, a position she has held since 2021. She has a diverse background in digital account management and customer support, with previous roles at Yahoo and Learning.com.
Work at Encoura
Alissa Fleming has been serving as the Associate Director of Digital Strategy & Client Success at Encoura since 2021. In this role, she focuses on developing and implementing digital strategies that enhance client success. Her position is remote, allowing her to collaborate with clients and team members across various locations. Prior to her current role, she worked at Encoura as a Senior Digital Account Manager from 2020 to 2021, where she managed digital accounts and supported client needs.
Previous Experience at Yahoo
Alissa Fleming has extensive experience at Yahoo, which was acquired by Verizon. She held multiple positions, including Search Account Manager from 2012 to 2013 and Account Lead in Account Management from 2016 to 2020. In her role as Sr Search Account Manager from 2013 to 2016, she managed search accounts and contributed to the overall account management strategy. Her time at Yahoo spanned a total of five years, during which she developed significant expertise in digital account management.
Background in Customer Support
Before her tenure at Yahoo, Alissa Fleming worked as a Customer Support Specialist at Learning.com from 2010 to 2012. In this role, she provided support to customers, ensuring their inquiries were handled efficiently. This experience laid the foundation for her skills in client relations and account management, which she later applied in her roles at Yahoo and Encoura.
Education and Expertise
Alissa Fleming earned a Bachelor of Science degree in Recreation Management and Administration with an emphasis in Sports Management from the University of New Hampshire. Her educational background provides her with a unique perspective on client engagement and strategy development in the digital landscape.