Adelina Pantea
About Adelina Pantea
Adelina Pantea is a Service Operations Manager at Endava in Timişoara, Romania, with a background in service desk management and customer service.
Current Position at Endava
Adelina Pantea currently holds the position of Service Operations Manager at Endava in Timişoara, Timiş, Romania. In her role, she ensures all incidents and requests are followed through to completion, adhering to Service Level Agreements (SLAs). She collaborates with the project management team to introduce new projects to support. Additionally, Adelina produces and interprets account, team, and service-specific reports to identify performance patterns or trends.
Previous Roles at Endava
Prior to her current role, Adelina Pantea worked at Endava in various positions. From 2019 to 2020, she served as a Service Desk Team Lead in Timis County, Romania for 9 months. Before that, she was a Service Desk Specialist from 2018 to 2019 for 10 months in Timis County. Her responsibilities in these roles included managing service desk operations and ensuring effective resolution of incidents and requests.
Experience at Yardi Romania
Before joining Endava, Adelina Pantea worked as a Senior Customer Service Agent at Yardi Romania. She held this position for 5 years, from 2013 to 2018, in Cluj County, Romania. In this role, she provided senior-level customer service, addressing complex customer inquiries and ensuring high levels of customer satisfaction.
Educational Background
Adelina Pantea has a diverse educational background. She studied at Universitatea „Babeș-Bolyai” din Cluj-Napoca, obtaining a Bachelor's degree in Applied Modern Languages (English and Spanish) from the Faculty of Letters between 2013 and 2016. In 2018, she completed a Quality Assurance-Software Tester Program at Azimut Vision in Cluj-Napoca, further enhancing her technical skills over the course of an 11-month program.
Volunteer Experience at StudCard
Adelina Pantea also has volunteer experience, having worked at StudCard in Cluj County, Romania, from 2012 to 2013 for 1 year. During her tenure, she supported various initiatives aimed at improving student life and engagement, demonstrating her commitment to community service and development.