Adolfo Perez
About Adolfo Perez
Adolfo Perez is a Senior AM Engineer at Endava in Bogota, Colombia, with extensive experience in technical support and systems administration.
Current Role at Endava
Adolfo Perez is currently serving as a Senior AM Engineer at Endava in Bogota, D.C., Capital District, Colombia. In this role, he provides specialized assistance to DOW and FMC users with Dupont/Corteva applications, leveraging a comprehensive knowledge base to resolve issues. His responsibilities include overseeing the quality of midshift agents' performances and addressing workplace conflicts. Additionally, he mediates issues between midshift agents and service desk managers or auditors and reviews and prioritizes tickets, particularly P2 and outage tickets.
Previous Role at Intertec International
Adolfo Perez worked at Intertec International as a System Administrator t L2 Engineer Morning Coordinator (Frontline) from 2020 to 2021 for 10 months in Panama. In this capacity, he provided second-line support and coordinated morning shifts, ensuring that incoming issues were efficiently managed and resolved. His technical expertise and coordination skills were fundamental in maintaining service levels and operational effectiveness.
Experience at NTT DATA Services
From 2017 to 2020, Adolfo Perez was employed at NTT DATA Services as a Senior Helpdesk Associate and Level 2 SME Lead in Panama. Throughout his three-year tenure, he acted as the Subject Matter Expert (SME) Lead and the supervisor's right hand. His duties involved overseeing midshift agents' performance, resolving conflicts, completing team evaluations, and offering feedback to supervisors and managers. Additionally, he delegated tasks to team members and assisted with complicated procedural or policy issues.
Technical Support Roles at Dell and EGS
Prior to his role at NTT DATA Services, Adolfo Perez worked as a Technical Support Advisor STA Level 2 at Dell from 2015 to 2017 in Panama. He provided high-level technical support and used his expertise to handle complex technical problems. In 2015, he also briefly worked at EGS as a Customer Service Representative for three months. These roles equipped him with strong technical support skills and experience in customer service.
Educational Background
Adolfo Perez studied at Universidad 'Alejandro de Humboldt,' where he achieved an Engineer's Degree in Informatics after a five-year period from 2009 to 2014. His formal education in informatics provided him with a solid foundation in technical and engineering principles, which he has applied throughout his various professional roles.