Aleksandar Stanchev
About Aleksandar Stanchev
Aleksandar Stanchev is a Client Services Manager and Discipline Lead at Endava with over 18 years of experience in service delivery excellence.
Current Roles at Endava
Aleksandar Stanchev currently holds dual roles at Endava as Client Services Manager and Discipline Lead - Service Delivery. His responsibilities include setting strategic directions for client service functions, organizing frameworks for complaints, service standards, and operational agreements. As a key member of the organization, he proactively seeks new service opportunities and revenue streams to enhance customer experience.
Experience at Endava
Prior to his current roles, Aleksandar Stanchev served as a Senior Service Delivery Manager at Endava for 5 years, from 2018 to 2023. Based in Sofia, Sofia City Province, Bulgaria, he was instrumental in managing complex application environments and tailoring solutions to meet unique client needs. His tenure at Endava showcases a proven track record in fostering client relationships and leading diverse engineering teams.
Previous Roles in Technical Account Management and Support
Aleksandar Stanchev worked as a Technical Account Manager at SBTech for 10 months in 2018, where he managed technical aspects of client accounts. Before SBTech, he served as a Pursuit Manager (Bid Manager) at DXC Technology from 2015 to 2018, and held multiple roles at Hewlett-Packard including Application Delivery Lead (2014-2015), Web and Middleware Deep Technical Support Engineer (L3) from 2011 to 2014, and Application Technical Support Engineer 2nd line in 2010-2011.
Early Career and System Administration Roles
Before transitioning to managerial roles, Aleksandar Stanchev accumulated significant experience in system administration and technical support. He worked as a System Administrator 2nd line at Blizoo from 2007 to 2010, and as a System Administrator at BGLan Ltd. from 2004 to 2006. Additionally, he served as an Application Technical Support Engineer 2nd line at Adecco Bulgaria in 2010.
Educational Background
Aleksandar Stanchev studied Marketing & Management at MTM College from 2004 to 2007. His academic background complements his extensive professional experience, providing him with a solid foundation in strategic planning and client management.