Alexandru Bogatu
About Alexandru Bogatu
Alexandru Bogatu is a Senior Support Engineer at Endava in Bucharest, Romania, with extensive experience in technical support and IT management.
Senior Support Engineer at Endava
Alexandru Bogatu currently holds the position of Senior Support Engineer at Endava, based in Bucharest, Romania. His responsibilities include providing technical support through various channels, such as over the phone, remotely, or on-site. His role focuses on ensuring the smooth operation of network hardware and software while troubleshooting company-specific applications. Additionally, he conducts incident and problem management activities to resolve technical issues efficiently.
Previous Experience as IT Support Engineer at Ve Global
Before joining Endava, Alexandru Bogatu worked as an IT Support Engineer (Tier 2) at Ve Global from 2017 to 2019. During his tenure in Cluj County, Romania, he handled advanced technical support tasks, providing solutions for complex IT issues and maintaining consistent system performance. His role also involved close collaboration with other IT professionals to enhance support processes and ensure timely incident resolution.
Helpdesk Coordinator and IT Helpdesk Technician at Rezolv IT
Alexandru Bogatu's career at Rezolv IT began with an internship in Bucharest in 2014. He then elevated to an IT Helpdesk Technician role, which he held from 2014 to 2016. He was responsible for troubleshooting technical issues and ensuring smooth operations. From 2016 to 2017, he served as a Helpdesk Coordinator, managing a team and overseeing helpdesk operations. His duties included preparing lists of necessary spare parts and consumables, specifying equipment codes, and managing material requisitions.
Academic Background in Management
Alexandru Bogatu holds a Bachelor's Degree in Management from the Academia de Studii Economice din București. He completed his studies over the course of three years, from 2011 to 2014. His academic background provided him with foundational knowledge in managing business operations, which has been instrumental in his various technical support roles.
Technical Consultancy and Equipment Management
In his professional capacity, Alexandru Bogatu also offers specialized consultancy on the procurement of technical equipment, advising on solutions that align with company needs. He is responsible for ensuring the proper functioning of network hardware and software, and his role involves creating and managing detailed lists of necessary spare parts and consumables. His expertise is critical in maintaining operational efficiency and minimizing downtime.