Alexandru Ioan Spataru
About Alexandru Ioan Spataru
Alexandru Ioan Spataru is a Service Delivery Manager at Endava in Iaşi, Romania, with over six years of experience in service delivery and project management.
Company
Alexandru Ioan Spataru is currently employed at Endava, located in Iaşi, Romania. Endava is known for its expertise in providing IT services and consultation. Alexandru serves as the Service Delivery Manager, where he oversees the delivery of IT services and ensures they meet the necessary standards.
Title
Alexandru Ioan Spataru is the Service Delivery Manager at Endava. His role involves managing service delivery processes, maintaining service quality, and ensuring customer satisfaction. His expertise in various ITIL areas, including Incident, Problem, and Asset Management, underpins his ability to fulfill these responsibilities effectively.
Education and Expertise
Alexandru Ioan Spataru studied at Facultatea de Economie şi Administrarea Afacerilor (FEAA) where he obtained a degree in Managementul afacerilor, with a specialization in Management. He also studied at Liceul Tehnologic Economic 'Virgil Madgearu' Iaşi, achieving a diploma in Tehnician in activitati economice. He holds certifications in ITIL V3 Foundation, ITIL V3 Service Operations, and Prince 2 Project Management Foundation. These qualifications, combined with over 6 years of experience in service delivery, solidify his expertise in the field.
Background
Before joining Endava, Alexandru Ioan Spataru worked at several companies, gaining experience and honing his skills in various roles. At Quartz Matrix, he managed SLA's and contracts as a Project Manager for one year from 2020 to 2021. Before that, he was with SCC SERVICES ROMANIA, where he held multiple roles including Problem & Asset Management Operations Lead and Change Management Lead Cover, Change & Asset Management Operations Lead, Problem Manager, and Problem Analyst between 2017 and 2020. Additionally, he worked at Capgemini as an Incident Manager and a Customer Service Advisor from 2016 to 2017.
Achievements
During his career, Alexandru Ioan Spataru successfully trained an entire team in ITIL Problem Management. His certifications in ITIL V3 Foundation, ITIL V3 Service Operations, and Prince 2 Project Management Foundation reflect his extensive knowledge and commitment to professional development. His strong ability to translate technical knowledge into customer-oriented language and his excellent customer care skills have been valuable assets in his roles.