Alin Emilian Dumitrascu
About Alin Emilian Dumitrascu
Alin Emilian Dumitrascu is the Service Management Team Lead at Endava in Timişoara, Romania, with extensive experience in IT service management and training.
Title
Alin Emilian Dumitrascu holds the position of Service Management Team Lead at Endava. He operates from Timişoara, Timiş, Romania, where he focuses on enhancing service management processes.
Professional Background
Alin Emilian Dumitrascu began his career at Siemens as an IT System Engineer in 2009. He joined Atos in 2010, serving in various roles including Process Manager and Head of Service Management Center. In 2019, he transitioned to Endava, working as a Senior Service Management Consultant before becoming the Service Management Team Lead. His extensive experience spans over a decade in the IT service management industry.
Education and Expertise
Alin Emilian Dumitrascu completed his education at Politehnica University of Timisoara. He earned an Engineering degree in Electronics and Telecommunication in 2009, followed by a Master's degree in Business Administration in 2011. His expertise includes IT Service Management, IT Security Compliance, and ITSM solutions like ServiceNow. He is also accredited as an ITIL v3 and ITIL 4 trainer by Peoplecert.
Achievements in IT Service Management
Throughout his career, Alin Emilian Dumitrascu has led various initiatives to enhance IT service management processes. He implemented visual management using KPI dashboards, streamlined processes through consultancy, and spearheaded process simplification projects. Additionally, he has developed and managed budgets for IT service management and security compliance, and has trained over 500 professionals through 'train the trainer' and mentoring programs.