Amalia Nisulescu
About Amalia Nisulescu
Amalia Nisulescu is the Service Desk Team Manager at Endava in Timişoara, Romania, with extensive experience in telesales and customer care team management.
Title
Amalia Nisulescu holds the position of Service Desk Team Manager at Endava, a role in which she oversees the service desk operations.
Current Position at Endava
Amalia Nisulescu is currently employed as Service Desk Team Manager at Endava in Timişoara, Timiş, Romania. In this capacity, she is responsible for managing service desk functions, ensuring efficient and effective client support.
Previous Employment at Concentrix
Before joining Endava, Amalia Nisulescu worked at Concentrix as a Team Manager from 2019 to 2020 in Timisoara. Her duties included overseeing team performance and operational management.
Career at Orange Romania
Amalia Nisulescu had an extensive career at Orange Romania, where she held multiple positions over several years. She began as a Customer Care Representative (2003-2005), advanced to Customer Care Team Leader (2005-2015), became a Problem Solving Team Leader (2015-2019), and finally managed teams and operations across a spectrum of responsibilities. Her experience in customer care and problem-solving in the telecommunication industry is substantial.
Education and Academics
Amalia Nisulescu completed her Bachelor's degree in Economy from West University of Timisoara (1998-2002). She furthered her education with a Master's degree in Management of Business Administration from Politehnica University of Timisoara (2002-2003). Later, she earned another Bachelor's degree in Informatics from the Politehnica University of Timisoara (2016-2019).
Skills and Expertise
Amalia Nisulescu specializes in recruiting, coaching, and building teams. With a strong background in operational leadership and cross-functional project management, she has significant expertise in customer care within the telecommunication and service desk sectors.