Ana Tanasescu
About Ana Tanasescu
Ana Tanasescu is an Operations Manager at Endava in the United Kingdom with over a decade of experience in customer support and operations management.
Current Role as Operations Manager at Endava
Ana Tanasescu is currently working as an Operations Manager at Endava in the United Kingdom. She joined the company in May 2018, bringing with her extensive experience in customer support and operations management. Ana's role involves overseeing the day-to-day operations, ensuring efficiency, and optimizing workflow processes. Her international work experience and diverse skill set make her a valuable asset to Endava.
Career at Sykes Enterprises
Ana Tanasescu spent five years at Sykes Enterprises, where she held various roles. Her journey began as a Customer Support Representative from 2012 to 2013 in Tampa, Florida. She was promoted to Product Specialist from 2013 to 2014, then advanced to the position of Team Lead from 2014 to 2018. During her tenure, Ana developed a strong foundation in customer support and team management, which significantly contributed to her professional growth.
Education and Academic Background
Ana Tanasescu has a robust educational background. She earned a Master's degree from Universitatea „Babeș-Bolyai” din Cluj-Napoca, where she studied from 2010 to 2012. Prior to that, she completed her Bachelor's degree at Universitatea Româno-Americană din București, studying from 2005 to 2009. Ana also studied Informatics and Italian from 2000 to 2005, underscoring her diverse academic interests and foundational knowledge.
Early Career and Experience at Decathlon România
Ana Tanasescu started her career in customer care at Decathlon România in Bucharest, where she worked as a Customer Care Assistant for nine months in 2009. This initial experience helped her develop essential skills in customer service and set the stage for her subsequent roles in more complex organizational settings.
International Work Experience
Ana Tanasescu has gained valuable international work experience throughout her career. She has worked in the United States, specifically in Tampa, Florida for Sykes Enterprises, and in the United Kingdom for Endava. This international perspective has enabled her to understand diverse markets and customer needs, enhancing her capability to manage operations efficiently in a global context.