Anabella Iluța
About Anabella Iluța
Anabella Iluța is a Service Delivery Manager at Endava with over 15 years of experience in various managerial roles across banking, real estate, and IT services.
Current Position at Endava
Anabella Iluța is currently employed at Endava as a Service Delivery Manager. In this role, she oversees the delivery of services to clients, ensuring that service quality and customer satisfaction are maintained at high standards.
Previous Experience at Atos
Before joining Endava, Anabella Iluța worked at Atos, holding multiple key positions. From 2020 to 2021, she was a Service Delivery Manager, focusing on managing client services in Romania. Between 2018 and 2020, she served as a Global Client Service Manager Workplace, handling workplace service management. From 2017 to 2018, she was a Service Manager AHS, and in 2017, she worked as a Change Coordinator for nine months, managing change processes effectively.
Experience in Real Estate and Banking
Anabella also has significant experience in the real estate and banking sectors. She was a Leasing Manager at Iulius Town Timișoara (Openville) from 2015 to 2017, contributing to the development of one of Romania’s largest mixed-use projects. Prior to that, she worked at Millennium bcp as a Retail Coordinator Manager from 2011 to 2015, at Banca Romaneasca as a VIP Customers Officer from 2008 to 2011, and at Bancpost as a Customer Service Officer from 2006 to 2008.
Educational Background
Anabella Iluța has a strong academic background with a Master’s degree in Marketing Research and a Bachelor’s degree in General Economics, both from Universitatea de Vest din Timișoara. Her studies spanned from 2001 to 2008, providing her with a solid foundation in both general and specialized economic principles.
Versatility and Client Service Management
Throughout her 15-year career, Anabella has demonstrated versatility by transitioning from banking to IT services. She has a robust background in client service management, having held various roles focused on client relations and service delivery. This experience underscores her capability to manage and enhance customer satisfaction across multiple industries.