Anca Dragota
About Anca Dragota
Anca Dragota is an Information Technology Services Specialist at Endava in Timişoara, Romania, with a background in Business Administration and Management.
Title
Anca Dragota is an Information Technology Services Specialist currently working at Endava in Timişoara, Timiş, Romania.
Education and Expertise
Anca Dragota studied at Universitatea de Vest din Timișoara, earning a Bachelor's degree in Business/Managerial Economics from 2012 to 2015 and a Master's degree in Business Administration and Management, General from 2015 to 2017. Her educational background equips her with comprehensive knowledge in business management and economics, providing a strong foundation for her professional roles.
Professional Background
Before joining Endava, Anca Dragota worked at Udacity as part of the Google Developer Challenge Scholarship: Android Basics for 2 months in 2017-2018. She also participated in Java Academy Training at Netex Consulting in 2017 for 2 months. These roles helped enhance her technical skills and expertise in software development and IT services.
Current Role at Endava
Since November 1, 2018, Anca Dragota has been with Endava, where she specializes in escalating unresolved queries and providing follow-up and feedback to customers. She is responsible for tracking, routing, and redirecting problems to the correct resources. Additionally, she produces activity reports and regularly updates customer data, ensuring the efficient resolution of customer issues.
Customer Service Excellence
Anca Dragota has been recognized for her outstanding customer service abilities, having received the Champion Customer Service achievement within her team. Her role involves guiding customers through problem-solving processes and recommending procedural improvements to enhance service delivery. She is known for utilizing her skills to exceed customer expectations consistently.