Andrada Laszlo
About Andrada Laszlo
Andrada Laszlo is a Service Delivery Manager at Endava in Cluj-Napoca, Romania, with a background in psychology and human resources.
Service Delivery Manager at Endava
Andrada Laszlo is currently employed as a Service Delivery Manager at Endava in Cluj-Napoca, Cluj, România. She has been with Endava for over five years, progressing through several roles such as Service Desk Analyst, Service Desk Specialist, and Service Delivery Coordinator before assuming her current position.
Previous Roles at Endava
Andrada Laszlo's career at Endava began in 2017 when she joined as a Service Desk Analyst in Cluj-Napoca. Over the next three years, she advanced to Service Desk Specialist and then to Service Delivery Coordinator, working in various capacities to support Endava's IT service management and customer service functions. Her experience in these roles contributed significantly to her promotion to Service Delivery Manager.
Educational Background in Psychology and Human Resources
Andrada Laszlo holds multiple degrees from Universitatea „Babeș-Bolyai” din Cluj-Napoca. She earned a bachelor's degree in Psychology between 2012 and 2015, followed by another bachelor's degree in Human Resources from 2015 to 2016. She furthered her education with a master's degree in Behavioral Control Techniques and Human Potential Development, which she completed in 2017. This solid educational foundation has played a key role in her transition to IT service management.
Customer Support Experience at Arvato
Prior to her tenure at Endava, Andrada Laszlo worked as a Customer Support Representative at Arvato from 2016 to 2017 in Cluj County, Romania. This role provided her with valuable experience in customer service, further enhancing her skill set in handling customer inquiries and issues effectively.
Practical Internship at Cabinet individual de Psihologie Ioana Radu
In 2015, Andrada Laszlo completed a one-month practical internship at Cabinet individual de Psihologie Ioana Radu in Cluj County, Romania. This internship allowed her to gain hands-on experience in the field of psychology, providing a practical complement to her academic studies.