Andrea Avila
About Andrea Avila
Andrea Avila is a Service Desk Analyst at Endava with a background in event management and hospitality.
Current Position at Endava
Andrea Avila currently holds the position of Service Desk Analyst at Endava. She began her tenure with Endava in August 2021. In this role, she is responsible for managing and resolving service desk tickets, providing technical support to clients, and ensuring IT service continuity. Her responsibilities likely include troubleshooting, customer service, and communication with various departments to address technical issues.
Experience in Event Management
Andrea Avila previously served as an Event Executive at Hotel Oro Verde Manta from 2018 to 2021. During her three-year tenure in this role, she gained substantial experience in event planning and management. Her duties would have included organizing and overseeing events, coordinating with clients and vendors, and ensuring events ran smoothly. This role honed her skills in logistics, client relations, and problem-solving within the hospitality industry.
Hospitality Industry Background
Andrea Avila has a solid background in the hospitality industry with a total of nine years of experience at Hotel Oro Verde Manta. She started working there in 2012 as a Receptionist and later advanced to the role of Event Executive. Her experience includes handling guest services, managing front desk operations, and organizing events. This extensive experience in the hospitality sector has provided her with strong customer service skills and a keen understanding of guest relations and event coordination.
Professional History at Hotel Oro Verde Manta
Andrea Avila was employed at Hotel Oro Verde Manta in two distinct roles over the span of her career there. From 2012 to 2021, she worked as a Receptionist, where she was responsible for front desk operations, guest check-ins and check-outs, and providing general customer service. Concurrently, from 2018 to 2021, she took on additional responsibilities as an Event Executive. This dual role experience equipped her with a versatile skill set in both daily hotel operations and event management.