Andrei Gergely
About Andrei Gergely
Andrei Gergely is a Senior Support Engineer at Endava in Bucharest, Romania, with extensive experience in IT customer support and technical roles across various companies.
Senior Support Engineer at Endava
Andrei Gergely is currently employed as a Senior Support Engineer at Endava in Bucharest, Romania. In this role since April 2020, he leverages his extensive experience in IT customer support services to address technical issues and support client satisfaction. His responsibilities involve solving complex IT problems, providing technical guidance, and ensuring efficient operation of IT systems.
IT Support Specialist at PwC
Before his current role at Endava, Andrei worked at PwC as an IT Support Specialist for four months in 2019. Based in Bucharest, Romania, his role included providing technical support, troubleshooting hardware and software issues, and assisting users with IT-related inquiries.
IT Helpdesk at Novartis
Andrei served as an IT Helpdesk personnel at Novartis in Bucharest, Romania, for one year between 2018 and 2019. During his tenure, he handled a variety of tasks including supporting end-users, maintaining IT systems, and ensuring efficiency in IT operations. His role was pivotal in managing daily technical issues and maintaining smooth IT services.
Educational Background in Computer Science
Andrei Gergely holds a Bachelor's Degree in Computer Science from the University of Mathematics and Computer Science, Craiova, Romania. He completed his studies between 2005 and 2008. This academic foundation provided him with essential knowledge and skills that have been instrumental throughout his various IT support roles.
Extensive Experience in IT Customer Support
With over five years of experience in IT customer support services, Andrei has a deep understanding of customer needs assessment, quality standards, and customer satisfaction evaluation. His career spans various roles across different companies where he has consistently demonstrated his ability to support and improve IT systems and services.