Andrei Moldovan
About Andrei Moldovan
Andrei Moldovan is a Service Operations Manager at Endava in Cluj County, Romania, responsible for client reports, KPIs, and team performance analysis.
Title
Andrei Moldovan is a Service Operations Manager at Endava, based in Cluj County, Romania. In his role, he is responsible for preparing and providing detailed reports to clients, ensuring that key performance indicators (KPIs) are met.
Current Role at Endava
Andrei Moldovan currently works as a Service Operations Manager at Endava in Cluj County, Romania. He oversees client audits and projects, ensuring compliance with agreed service level agreements (SLAs). He is involved in monitoring and solving escalations, analyzing team performance, and implementing action plans to improve efficiency. Additionally, he attends client meetings and calls to review service status and escalations.
Previous Positions
Before becoming a Service Operations Manager, Andrei Moldovan held various roles at Endava. He served as a Service Desk Specialist for six months from 2019 to 2020 and as a Service Desk Analyst from 2018 to 2019, both in Cluj, Romania. Prior to Endava, he worked at Harrods as a Concierge from 2016 to 2017 in London, United Kingdom, and at Grange Hotels as a Shift Supervisor from 2015 to 2016.
Educational Background
Andrei Moldovan studied Mathematics and Computer Science at Universitatea „Babeș-Bolyai” din Cluj-Napoca, graduating after three years of study from 2011 to 2014. He completed his secondary education at Liceul Teoretic 'Ana Ipatescu,' where he studied Information Technology from 2006 to 2010.
Training and Client Transition Initiatives
Andrei Moldovan has been involved in training a team located in Argentina to offer remote support to a US company. He also participated in a new client transition for Endava starting in March, taking responsibility for revising and updating client documents.