Andrei Szilagyi
About Andrei Szilagyi
Andrei Szilagyi is a Service Delivery Manager at Endava in Cluj County, Romania, with extensive experience in IT service management and a background in business administration and electrical engineering.
Title
Andrei Szilagyi currently holds the position of Service Delivery Manager at Endava, located in Cluj County, Romania. In this role, he is responsible for managing the account Continuous Service Improvement program and leads the Service Introduction process for new projects in collaboration with the Client Support Manager and Project Manager.
Professional Background
Andrei Szilagyi has gained substantial experience in various roles throughout his career. Prior to his current role at Endava, he served as the Traceability Deployment Area Lead at Autoliv for 8 months in 2015-2016 in Brasov County, Romania. He also worked as the Service Desk Team Leader at Autoliv from 2012 to 2015 for 3 years and held the Help Desk BackOffice position at AUTOLIV ROMANIA SRL from 2011 to 2012 for 1 year. Additionally, Andrei owned Deitecom from 2008 to 2009 for 1 year.
Education and Certifications
Andrei Szilagyi holds a Master of Business Administration (M.B.A.) in Business Administration and Management, General from Universitatea „Transilvania” din Brașov, completed between 2009 and 2011. He also earned an Engineer's Degree in Electrical Engineering and Computer Science from the same university from 2000 to 2005. In addition to his academic achievements, Andrei has obtained multiple ITIL certifications: ITIL® Continual Service Improvement V3 from QA Ltd in 2017, ITIL® Service Operations V3 from New Horizons - Axelos in 2014, and ITIL® Foundation V3 from New Horizons in 2013.
Responsibilities at Endava
In his role at Endava, Andrei Szilagyi is tasked with various responsibilities to ensure efficient service delivery. He manages the account Continuous Service Improvement program and leads the Service Introduction process for new projects. Additionally, he organizes and attends CAB meetings to manage the testing of new releases and changes. Andrei also creates weekly and monthly service reports to ensure compliance with Service Level Agreements (SLA).
Expertise in Incident Management
Andrei Szilagyi has extensive expertise in managing incidents, service requests, and escalations. Throughout his career, he has developed strong capabilities in ensuring operational efficiency by promptly addressing and resolving issues. His experience in these areas is backed by his previous roles and comprehensive understanding of ITIL service management practices.